Frequently asked questions

Q. Do you repair lawnmower hydrostatics?

A. Unfortunately, we find it is generally not viable to repair these units and therefore do not provide service or parts for these items.

Q. How much will it cost to repair my hydrostatic transmission?

A. It will depend on the level of failure the unit has had. We can give a ballpark figure based on your description of the faults being displayed, but cannot provide a formal quote until we have inspected the internals and ascertain the level of failure of the unit.

Q. How long will it take to fix my hydrostatic transmission?

A. You will be given an approximate repair time when the job is booked in. If you want your own unit back (not an exchange unit), depending on current workload and parts availability, we can achieve a turnaround time of 3-10 working days.  This time will increase during busy periods.  For this reason, we recommend sending your hydrostatics for servicing well before your harvest requirements.

Q. How do I go about organising an exchange for my hydrostatic transmission?

A. See Exchange Units for detailed instructions on how to organise an exchange unit.

Q. Should I send the fittings in with the unit?

A. No, we do not require them to do the job, and it is best you hold them for safekeeping.

Q. Will I get my own unit back?

A. Our preference is to do your failed unit up and return to you. We offer the exchange service as a means of minimising your downtime at critical operating times. If you request an exchange unit, you will not get your unit back. You will receive an “off the shelf” unit, which has been fully remanufacture,d and yours will be remanufactured and put into our exchange stock at a later date.

Q. Can you come and repair the hydrostatic at my property?

A. The hydrostatics are repaired in our workshop, as there is a substantial amount of specialised equipment required to remanufacture the units. We service components from all over Australia and can assist you with arrangements for transportation of the units to and from our workshop.

Q. Do I need to buy new O rings to install the unit after remanufacture?

A. We will include the O rings and fittings you will require when the unit is returned.

Q. Should I send electrical coils and speed sensors in with my hydrostatic?

A. Yes.  We require these for testing when the repair is complete.  Be sure to carefully pack the units to avoid any damage occurring during transportation to our facility.

Q. Will you test and diagnose my hydrostatic transmission, piston pump or motor straight off my machine?

A. No. Due to the risk of contaminating our test rig, we will not test any units that are not brand new from a reputable factory or that we haven’t rebuilt in our facility.